A well known, 400+ aircraft carrier based in Northern Europe experienced regular network delays and disruption events as a standard problem. Until then, this airline handled disruptions manually and based on experience, with little situational awareness and improvised decision making procedures.
But they knew that software supported decision making and real-time data would help solve these situations better and faster.
So we were asked to design and implement a whole disruption management software suite: automated disruption solver, scenario simulator and semi-automatic decision support application. All of them connected to the central OCC software system via data-hub.
Designing software for dynamic situations like disruptions is highly complex, but massively contributes to increased situational awareness, speed and accuracy when making ad-hoc decisions in the IOCC. And ultimately to reduced costs and higher passenger satisfaction.
What we did
This 40+ aircraft airline is growing and well funded, despite heavy economic turbulences in the region. A midsized long- and medium range carrier, Skytrax winner and an airline that is known for outstanding passenger service.
Their operational stability and performance was based on experience and a strong team. However, the Director Operations felt it was time to create a structured, professional basis to safeguard performance, quality and profits.
Together with an open minded, motivated team, we started with basics like IOCC layout, communication guidelines and working procedures, and ended with adding carefully selected, digital tools for information sharing and business intelligence.
Initial measures were implemented at high speed before summer season, and showed immediate results in terms of workload reduction, communication quality and situational awareness.